Experience South Africa’s leading specialist recruitment consultancy operating within the business process outsourcing (BPO) and foreign language support sector.

BLACK PEN RECRUITMENT is South Africa’s #1 recruitment consulting firm specialised in BPO services, foreign language recruitment and staffing solutions and immigration services. With our outstanding experience in the BPO industry and our own in-house immigration division, we will find the right candidates for foreign language specialist positions as well as immigration solutions for foreign employees.

 
 

Black Pen Recruitment understands its candidates. Our team understands how important it is for you to be placed in an environment in which you are happiest, can thrive and truly live your passion.

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With our highly competitive packages we can proudly say that we can be a valued asset to your company. We see our clients as true partners, whose association is mutually beneficial.

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Naturally, the benefit of having both immigration and recruitment under one hub is a tremendous help for many companies and candidates we work with successfully, easing much strain and confusion from the start of the immigration process. 

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ABOUT US

We value our relationships with candidates and clients alike to deliver exceptional results for permanent, contract or temporary positions. Whether you are searching for highly skilled personnel to take your business to new heights or seeking employment with the correct company that will develop your talents further, Black Pen will help you.

Black Pen Recruitment is a diversified specialist recruitment consultancy situated in the heart of Cape Town, led by highly respected recruitment professionals, each accomplished in their own right to consult and deliver on staff placement assignments. Working with small to medium, large and multinational organisations, Black Pen Recruitment has experience in delivering individual and large scale recruitment projects.

Most conveniently, we are able to offer a 'one-stop' solution, amending the screening process for candidates specifically to the company's requirements, while ensuring the best visa solution with the help of our in-house lawyer division, operating as Black Pen Immigration.

As part of our service agreement, Black Pen Recruitment promises full satisfaction of the following services:

  • Liaising with the company over current job openings, best candidate profiles and visa requirements
  • Drafting and publishing of job advertisements on numerous platforms
  • Immigration advice for foreign staff is included
  • Extensive research / headhunting for suitable candidates nationally and internationally
  • Pre-selection, screening interviews and proposal of suitable applicants
  • Reference, credit and criminal checks
  • Arrangement of interviews and coordination between the client and the applicant during the entire recruitment process

Our extensive database ensures direct access to remarkable candidates, waiting to be placed successfully in an environment that will benefit them and in which they can unfold themselves and grow.

Naturally, the benefit of having both immigration and recruitment under one hub is a tremendous help for many companies and candidates we work with successfully, easing much strain and confusion from the start of the immigration process. 

With our highly competitive packages we can proudly say that we can be a valued asset to your company. We see our clients as true partners, whose association is mutually beneficial.

JOB CENTRE

Black Pen Recruitment understands its candidates. Our team understands how important it is for you to be placed in an environment in which you are happiest, can thrive and truly live your passion. Take a look at some of our current openings below.

Please click here to read our Job Centre FAQs before you apply.

RECRUITMENT SERVICES

As part of our service, Black Pen Recruitment promises full satisfaction of the following areas:

  • Liaising with the company over current job openings, best candidate profiles and visa requirements
  • Drafting and publishing of job advertisements on numerous platforms
  • Immigration advice for foreign staff is included
  • Extensive research / headhunting for suitable candidates nationally and internationally
  • Pre-selection, screening interviews and proposal of suitable applicants
  • Reference, credit and criminal checks
  • Arrangement of interviews and coordination between the client and the applicant during the entire recruitment process

Our extensive database ensures direct access to remarkable candidates, waiting to be placed successfully in an environment that will benefit them and in which they can unfold and grow.

Naturally, the benefit of having both immigration and recruitment under one hub is a tremendous help for many companies and candidates we work with successfully, easing much strain and confusion from the start of the immigration process. 

With our highly competitive packages, Black Pen Recruitment can be a valued asset to your company. We see our clients as true partners, whose association is mutually beneficial.

OUR APPROACH

We see our clients as true partners, whose association is mutually beneficial. We strive to always give our utmost best to ensure that the most professional service is delivered throughout – from the initial contact to the successful placement.

Naturally, the benefit of having both immigration and recruitment under one hub is a tremendous help for many companies and candidates we work with – especially in sectors that depend heavily on foreign talents, such as the foreign language support industry and many other BPO sectors with a global outreach.

Our coverage stretches widely from recruiting for jobs in finance, insurance, marketing, customer service and the tourism industry to BPO on a global basis. Black Pen Recruitment’s multi-lingual team is backed by qualifications in fields such as Law, Finance, Insurance, Human Resources, Digital Media, Tourism and Customer Service.

Our ideology centres on developing upholding business partnerships. To ensure that this bond is kept, we constantly remain updated on progressive recruitment practices. We take care of your recruitment needs, saving you valuable time, administration processes and resources.

We understand and support your company’s needs with authenticity, responsibility and expertise.

OUR EXPERTISE

Our experienced team is available for bulk recruitment assignments, happily taking care of your company's needs.

Our expertise in finance, insurance, tourism, marketing & sales, advertising, customer services, digital media and foreign language support should assist you in finding the right candidate, every time.

We offer niche, expert placement services for legal process outsourcing. As a team of qualified legal practitioners, we have developed specialised services around these placements. Visit our legal process outsourcing page here to find out more.

Business Process Outsourcing (BPO)

As companies worldwide respond to increasing cost and efficiency pressures, South Africa is becoming a favoured international location for business process outsourcing and offshoring.

Business process outsourcing (BPO) and offshoring is a major global trend and the industry, with an expected annual growth rate of about 50% for the next five years.

BPO involves relocating business processes that a company usually performs in-house to a specialist third-party service provider. Outsourcing becomes offshoring when the third-party service provider is located overseas.

The South African government has identified BPO as a key sector to boost the country’s economy and create employment. A government-backed BPO support programme, launched in 2007, includes a budgeted R1.1-billion in investment incentives and extensive government support programmes, including an investment grants for start-ups and business expansions, training subsidies and discounted telecommunications prices.

South Africa has been awarded the title “Outsourcing Destination of the Year” twice in a row – acknowledging the many advantages that make South Africa the ideal location for BPO enterprises:

  • The lack of a significant time difference allows real-time service delivery
  • High fluency in English, coupled with neutral and pleasant-sounding accents
  • High proficiency rate in other European languages, such as German, French, Portuguese or Dutch
  • Highly favourable exchange rate
  • Operating cost savings of up to 70%
  • Strong government support
  • Critical skills visa allows facilities easy immigration of foreign staff

Black Pen provides highly specialised recruitment services for a comprehensive range of fields for both back office and front office outsourcing, including: HR, finance, accounting, insurance, data capturing and IT services as well as front office outsourcing like customer and contact centre services.

We ensure that we cover all aspects of successful BPO service operations. Whether it be for a migration of an overseas call centre to South Africa or to expand the outbound arm of your business filling job openings with unique skill sets and language proficiency, we are there to consult and help, every step of the way.

CUSTOMER SERVICE & CONTACT CENTRE SERVICE

The significance of customer experience cannot be underestimated in today’s dynamic, real-time business environment. Customer experience is what determines how people feel about your business. Therefore it is vital to have a professional team on hand in order to create positive, memorable service experiences for your customers.

 

With our special expertise in both the BPO and the foreign language sector, Black Pen is able to help your business excel in an ever-growing global market. Black Pen offers specialist recruitment services for all fields relating to successful customer service, including: 

 

Customer Service Representatives

Foreign Language Specialists

Industry Specialist Expertise

Outbound and Inbound Call Centres

Team Leaders

Call Centre Management

Contact Centre Migration and Set-Up 

Customer service and contact centre positions also make for great job opportunities for career seekers, particularly for those with foreign language skills. For foreign professionals wishing to relocate to South Africa, our customer service and contact centre positions can make for a great first step to starting a new life, as our in-house legal division is happy to take care of your immigration needs.

 

CONTACT US

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The metlife building

The metlife building

2 Sandton Drive, Entrance 145 Second Street, Sandton

2 Sandton Drive, Entrance 145 Second Street, Sandton

 
Contact Black Pen for Immigration and Recruitment Services

GET IN TOUCH:

Cape Town Head Office
Black Pen Legal & Recruitment | 22nd Floor Metropolitan Building | 7 Walter Sisulu Avenue | Foreshore | 8001 Cape Town

Phone: +27 (0) 21 418 2897

Johannesburg Office
Black Pen Legal & Recruitment | 2 Sandton Drive | Entrance 145 Second Street | 2196 Sandton

Phone: +27 (0) 11 282 0632

Phone Germany: + 49 (0) 30 70 125 991

Email: info@blackpenrecruitment.com